Locations & Settings
How a business and a location differ in Nabu, how to add locations, switch between clinics, and where to find each settings area in your account.
Business vs. location, what's the difference?
These terms come up a lot in Nabu, and they refer to two different levels of your account:
- Business, your Nabu account as a whole. This is your company. It holds your billing, subscription plan, and the list of users who have access.
- Location, a physical business address. A single clinic. One business can have multiple locations, for example, if you own two medspa locations across town from each other.
Each location has its own data, its own setup, and its own set of financial reports. Revenue, costs, and appointments are tracked per location, they don't mix unless you're looking at a business-level summary.
Switching between locations
If your business has more than one location, use the location selector in the top navigation bar to switch between them. The selector shows your current active location. Click it to see your other locations and switch.
Everything you see in the app, financial dashboards, setup sections, reports, reflects the currently selected location. If a number looks wrong, check that you're viewing the right location before troubleshooting further.
Settings areas
| Area | What you can do there |
|---|---|
| Business settings | Update your business name, manage your subscription plan, and handle billing |
| Location settings | Update the clinic name and address, and confirm the business time zone that defines your days and months. Operating hours are set in Cost Center (see Updating operating hours) |
| Integrations | Connect or reconnect your booking software, view sync status, trigger a manual sync |
| Users | Invite team members, view current users, change roles, remove access |
Access all of these from the Settings menu in the left sidebar.
Location slots, how they work
Every location you activate in Nabu uses one location slot from your plan. Your plan's slot count determines how many locations you can run at the same time.
- Solo Founder and Founder Lifetime plans include 1 location slot. To run multiple locations, upgrade to Clinic Financials.
- Clinic Financials plans can add location slots. Each additional slot is billed at the per-location add-on rate on your subscription cycle (monthly or annual).
Your current slot usage is visible in Settings → Business Profile under the Platform & Locations card, and in the Setup page under Locations.
Scheduling locations are counted separately. The Social Scheduler add-on is priced per location you want to post from, and that count is independent of your plan's slots. Three plan locations with scheduling on one of them is a normal setup, and adding a plan location never changes what scheduling costs. See Plans & Access.
Adding a location
There are two ways a new location enters Nabu:
1. Activate a discovered location (Zenoti API)
If your business is connected to Zenoti by API or S3, Nabu automatically discovers your Zenoti centers. These appear in Setup → Locations → Discovered tab.
To activate one:
- Go to Setup and open the Locations card
- Click the Discovered tab to see centers found in Zenoti
- Click Add location on the center you want to activate
- If you have an available slot, click Activate location
- If you need an additional slot, click Add location slot and activate, this immediately adds a slot to your existing subscription and activates the location
Once activated, the center moves to your Active tab and setup progress starts at 0%. Your Zenoti data syncs once your API connection is active for that location.
Duplicate prevention: If a center is already linked to an active Nabu location, it cannot be activated again. The modal will show an error if this is attempted.
2. Create a location manually
If you are not on a Zenoti API connection, contact your Nabu account manager to create a new location manually. Manual location creation follows the same slot rules, you need an available slot, or need to purchase one, before a new location can be activated.
Hiding and restoring discovered locations
If a center appears in the Discovered tab but you do not want to activate it (for example, a test center in Zenoti or a location you do not manage), you can hide it:
- Click Hide on the discovered center card
- The center moves to the Hidden tab and no longer appears in the Discovered list
To restore a hidden center, go to the Hidden tab and click Restore. The center returns to the Discovered tab and can be activated.
Hiding a center does not affect it in Zenoti, it only removes it from view in Nabu.
Updating operating hours
Operating hours for each location, working days per month and open hours per day, are set in the Operating Schedule card of Cost Center → Business Costs. They define your room capacity: the open treatment-room hours each room can sell. Room utilization is booked room hours ÷ those open room hours, and the same open hours set the idle room cost, the hours a device is available, and the room time overhead is spread across.
Operating hours do not set provider utilization. A provider's utilization is their booked hours ÷ the bookable hours per week recorded for that provider in Cost Center → People & Payroll (their paid hours per week when bookable hours are not set).
If your hours change (for example, you start opening on Sundays), update them so your room capacity numbers stay accurate.
Frequently asked questions
Can I combine data from multiple locations into one report? Business-level reporting that aggregates across locations is available on higher-tier plans. On standard plans, reports are per-location only.
What happens if I confirm or change a location's business time zone? Confirm it in Settings → Business Profile → Business time zone (or at the top of Setup → Business Costs). Nabu then counts every sale, payment and visit on the day it happened in that time zone, on every page and in Ask Nabu. No transaction is changed; only the day it is counted on. Until a time zone is confirmed, Nabu counts days in UTC, so activity in a US clinic's evening can land on the next day. Saving the rest of your business profile never changes the time zone.
Can I remove a location from my plan after activating it? Location deactivation is handled by the Nabu support team to ensure existing financial data is preserved. Contact support from the Help section in your dashboard to discuss removing a location from your plan.
What happens to my data if a location runs out of sync? Your existing reports and historical data remain intact. Only new data from Zenoti stops syncing. Reconnect your integration from Settings → Integrations or contact support.
Account & Support
The administrative side of Nabu: managing your business and locations, switching clinics, user roles and permissions, and how to reach support.
Roles & Access
The seven roles in Nabu, what each one can see and change, how to invite and manage your team, and why access is set up the way it is.