Terms of Use

By accessing or using Nabu (the "Service"), the business accessing the Service ("Customer") and its team members ("Authorized Users") agree to be bound by these Terms of Use. If Customer does not agree to these terms, Customer must not use the Service.

These terms apply to all Customers and Authorized Users, including anyone accessing the Service on behalf of a business.

Customer may use the Service for internal business operations, including financial reporting, profitability analysis, forecasting, client retention insights, marketing campaign performance, and related workflows. The Service is provided for business operational purposes and is not a licensed accounting, legal, or medical service.

Customer is responsible for the Authorized Users it invites to the Service and for keeping account credentials secure. Customer is responsible for all activity that occurs under its account.

Customer must promptly remove or deactivate access for any Authorized User who should no longer have access, and must notify us of any unauthorized use of an account.

Customer retains ownership of Customer Data — the data that Customer or its Authorized Users submit, import, sync, or generate through the Service. Customer grants us a limited, non-exclusive right to process Customer Data to provide, secure, support, and improve the Service.

Customer is responsible for the accuracy, legality, and quality of Customer Data, and for having the rights necessary to submit it. Customer must not submit data it does not have the right to provide.

If Customer Data includes information about Customer's clients, patients, guests, or other individuals ("Client Data"), Customer is responsible for ensuring it has all rights, notices, consents, and authorizations required to submit that information to the Service.

If Customer Data includes protected health information and HIPAA applies, the parties will enter into a Business Associate Agreement where required. In the event of a conflict between these Terms and an applicable Business Associate Agreement regarding protected health information, the Business Associate Agreement will control.

A Business Associate Agreement ("BAA") may be required for Customers using the Service to process protected health information (PHI or ePHI). Customer must not submit PHI to the Service unless a BAA is in place where required.

Where a BAA is in place, it governs the permitted uses and disclosures of PHI. If no BAA is in place, Customer should not use the Service to process PHI.

Customer and its Authorized Users agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service or its systems, or bypass access controls
• Reverse engineer, decompile, or attempt to extract source code
• Upload or transmit malware, viruses, or other harmful code, or otherwise attempt to abuse the security of the Service
• Submit data Customer does not have the rights to provide
• Use the Service for emergency purposes, clinical diagnosis, or as the basis for medical decision-making

The Service may generate forecasts, summaries, recommendations, or other AI-assisted insights. These outputs are informational and operational in nature and are not medical, legal, accounting, tax, or financial advice.

Customer is responsible for reviewing outputs before acting on them, and should not use outputs as the sole basis for clinical decisions.

The Service can connect to Customer's booking or point-of-sale platform (such as Zenoti) or accept CSV uploads and manual entry, depending on what Customer connects. Customer authorizes us to access and process data from connected systems or uploaded files as directed by Customer.

Customer is responsible for the permissions granted to any connected system and for having the rights to the data it imports or syncs.

Customer is responsible for exported data once it is downloaded or transferred out of the Service, and should protect exports in accordance with its own policies and legal obligations.

The Service offers optional integrations with third-party social media platforms (each a "Connected Platform"), currently including Instagram, Facebook, TikTok, LinkedIn, and YouTube, that let Customer schedule, publish, and view performance data for content on those platforms.

Customer represents that it owns, or has authority from the account owner to administer, any account it connects to the Service, and that its use of each Connected Platform through the Service complies with that Connected Platform's own terms of service, developer policies, and community guidelines.

Customer is solely responsible for the content it chooses to publish to a Connected Platform through the Service and for complying with that platform's content, disclosure, and advertising requirements.

Connected Platforms are operated by third parties we do not control. We are not responsible for changes, interruptions, or restrictions a Connected Platform imposes, including changes to its API, review policies, or availability.

Customer may disconnect a Connected Platform at any time from within the Service. See our Privacy Policy for how disconnecting affects stored data.

Our collection, use, and disclosure of information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Each party may have access to non-public business, technical, or platform information belonging to the other party. Each party agrees to use the other party's confidential information only as needed to perform under these Terms and to protect it with the same degree of care it uses to protect its own confidential information.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect the Service. Customer is responsible for the secure use of its accounts, devices, credentials, and any data downloaded from the Service.

Customer must notify us promptly of any unauthorized access or suspected security incident involving the Service.

Nabu is offered on monthly and annual subscription plans, priced per location. The annual plan is billed in advance at a discount to monthly pricing, with no multi-year contracts or lock-in requirements. From time to time, we may also offer limited-availability, one-time-payment plans.

Current pricing and plan details are presented on our pricing page and at the time of signup. Fees are billed in advance. Refund eligibility will be described in the applicable subscription agreement.

Either party may terminate this agreement at any time. We may suspend or terminate access to the Service for violation of these Terms, security risk, legal risk, nonpayment, or misuse of the Service.

Provisions that by their nature should survive termination will remain in effect, including confidentiality, limitation of liability, and data-related sections.

The Service is provided as software-as-a-service on an "as is" and "as available" basis. We do not guarantee that insights, reports, or outputs are complete, error-free, or suitable for every business decision.

The Service does not provide medical advice or legal/compliance advice. Customer remains responsible for its own HIPAA and other legal or regulatory compliance obligations.

To the maximum extent permitted by applicable law, Nabu and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including but not limited to lost profits, data loss, or business interruption.

Our total liability for any claim arising from use of the Service shall not exceed the amounts paid by Customer to Nabu in the twelve months preceding the claim.

We may update these Terms of Use from time to time. We will notify Customer of material changes via email or within the platform. Continued use of the Service after changes become effective constitutes acceptance of the updated terms.

For questions about these Terms of Use, contact us: